UNITHEE—FAQS

Q1:How do I place my order?

Register/Login in——Choose the products —— Add to cart——Pay for the order——Receive the order.

Q2: Can I cancel/change the order I just paid?

It is only possible to change your order status before if the order is processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact us (within 24 hours) with your change/cancellation request details included.

Q3:What kinds of payment are accepted?

We accept Paypal and other major credit cards (via checkout).

Q4. What currencies can I pay?

We are only able to accept USD Dollars at the moment , we can accept more currency in the future.

Q5 . How can you keep my privacy and personal information secure on your site?

We provide the best e-commerce service in the industry and guarantee secure payment processing at all times.

Q6:  Why I need to pay additional custom tax for my items?

In certain circumstances, some countries may charge custom taxes for the purchase from other countries. Please kindly note that buyer should be responsible for Custom Tax of his country, thanks for your understanding.

Q7. How long will I receive items after I place an order?

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.) You can refer to Shipping & Handling for more details.

Q8. How to track my purchase?

Once you get the tracking number, you may check the item delivery status online by accessing the website of the related delivery company.